美利体育登录入口官网

服务质量．客户期望引导

Quality of service - Guide to customer expectations

服务质量 客户期望指南

Quality of service - Guide to customer expectations

消费者满意度的管理.(综合管理系统系列)

(IMS) - Management of Customer Satisfaction - (Integrated Management Systems Series)

客户服务实务守则

Code of practice for customer service

组织投诉处理. 规格

Complaint handling in organizations. Specification

质量管理 客户满意度 组织投诉处理指南

Quality management. Customer satisfaction. Guidelines for complaints handling in organizations

质量管理 客户满意度 组织外部争议解决指南

Quality management. Customer satisfaction. Guidelines for dispute resolution external to organizations

质量管理 客户满意度 监测和测量指南

Quality management. Customer satisfaction. Guidelines for monitoring and measuring

卓越的服务 原理和模型

Service excellence. Principles and model

质量管理 顾客满意度 组织投诉处理指南

Quality management — Customer satisfaction — Guidelines for complaints handling in organizations

银行营业网点服务规范

Bank branch service specifications

中小学教科书发行服务评价准则

Evaluation criteria for primary and secondary school textbook distribution services

花卉租摆服务规范

Service Specifications for Flower Rent and Place

乘用车售后服务工作技术规范

Technical specifications for passenger car after-sales service

新能源汽车售后服务规范

New energy vehicle after-sales service specifications

住宅物业服务品质分级规范

Residential property service quality classification specification

汽车售后服务规范

Automobile after-sales service specification

人力资源服务质量管理规范

Human resources service quality management norms

物业服务规范 客户满意度评价

Property service standard customer satisfaction evaluation

检验美利体育登录入口官网机构客户满意度评价规范

Specifications for customer satisfaction evaluation of inspection and testing institutions

质量管理体系.要求(ISO 9001-2015).德文和英文版本EN ISO 9001-2015

Quality management systems - Requirements (ISO 9001:2015); German and English version EN ISO 9001:2015

质量管理体系 要求

Quality management systems - Requirements (ISO 9001:2015); German and English version EN ISO 9001:2015

质量管理 顾客满意度 组织中对投诉处理的指南

Quality management - Customer satisfaction - Guidelines for complaints handling in organizations

质量管理 客户满意度 组织投诉处理指南（ISO 10002:2018）

Quality management - Customer satisfaction - Guidelines for complaints handling in organizations (ISO 10002:2018)

质量管理 客户满意度 组织投诉处理指南

Quality management - Customer satisfaction - Guidelines for complaints handling in organizations (ISO 10002:2018)

质量管理 客户满意度 组织外部争议解决指南

Quality management - Customer satisfaction - Guidelines for dispute resolution external to organizations

质量管理 客户满意度 监控和测量指南

Quality management - Customer satisfaction - Guidelines for monitoring and measuring

质量管理.客户满意度.监控和测量指南(ISO 10004-2012);德文,英文和法文文本

Quality management - Customer satisfaction - Guidelines for monitoring and measuring (ISO 10004:2012); Text in German, English and French

质量管理-客户满意-监测和测量指南

Quality management - Customer satisfaction - Guidelines for monitoring and measuring (ISO/TS 10004:2010)

语音处理、传输和质量方面（STQ） GSM 和 3G 网络中流行服务的 QoS 方面 第 1 部分：服务质量标准的识别

Speech Processing, Transmission and Quality Aspects (STQ); QoS aspects for popular services in GSM and 3G networks; Part 1: Identification of Quality of Service criteria

信息技术 云计算 云服务质量评价指标

Information technology—Cloud computing—Cloud service quality evaluation indicator

物业服务客户满意度测评

Property Service Customer Satisfaction Survey

投诉处理的原因和方式

The why and how of complaints handling

质量管理.顾客满意度.组织中对投诉处理的指南

Quality management - Customer satisfaction - Guidelines for complaints handling in organizations

质量管理.客户满意度.监控和测量指南

Quality management - Customer satisfaction - Guidelines for monitoring and measuring

通信的业务质量:框架和定义.系列G:传输系统和媒体数字系统和网络的业务质量和性能.12号研究组

Communications Quality of Service: A Framework and Definitions Series G: Transmission Systems and Media Digital Systems and Networks Quality of Service and Performance Study Group 12

质量管理.顾客满意度.组织中对投诉处理的指南

Quality management -- Customer satisfaction -- Guidelines for complaints handling in organizations

质量管理 顾客满意 组织投诉处理指南

Quality management－Customer satisfaction－Guidelines for complaints handling in organization

质量管理 顾客满意度 组织投诉处理指南（ISO 10002:2018 等同）

Quality management - Customer satisfaction - Guidelines for complaints handling in organizations (ISO 10002:2018, identical)

质量管理体系 航空、航天和国防组织的要求

Quality Management Systems - Requirements for Aviation, Space, and Defense Organizations

质量管理体系 航空航天 要求（保持最新）

Quality Management Systems - Aerospace - Requirements (Remains Current)

质量管理体系 客户满意度 组织投诉处理指南（ISO 10002:2004 等同采用）

Quality management - Customer satisfaction - Guidelines for complaints handling in organizations (ISO 10002:2004, IDT)

质量管理 客户满意度 组织投诉处理指南

Quality management - Customer satisfaction - Guidelines for complaints handling in organizations (ISO 10002:2014, IDT)

质量管理体系 顾客满意度 组织投诉处理指南（ISO 10002:2018 等同采用）

Quality management - Customer satisfaction - Guidelines for complaints handling in organizations (ISO 10002:2018, IDT)

质量管理体系 客户满意度 监视和测量指南（ISO 10004:2018 等同采用）

Quality Management - Customer satisfaction - Guidelines for monitoring and measuring (ISO 10004:2018, IDT)