顾客满意度是衡量企业产品服务超出客户期望程度的指标，反映服务质量与客户体验。通过问卷调查、NPS评分等方式量化，是企业改进的重要依据。
| 标准号 & 类别 | 标准名称 | 发布 |
|---|---|---|
| AS ISO 29001:2020 规范标准 |
石油、石化和天然气工业 特定部门的质量管理体系 产品和服务供应组织的要求 Petroleum, petrochemical and natural gas industries — Sector-specific quality management systems — Requirements for product and service supply organizations
产品和服务 |
2020-09-11 澳大利亚标准协会 |
| AS/NZS ISO 9001:2016 规范标准 |
Quality management systems - Requirements
|
2016-02-26 澳大利亚/新西兰标准 |
| DB15/T 1740-2019 规范 |
"Chifeng Millet" market research service specification
|
2019-11-05 内蒙古自治区标准 |
| DB34/T 2589-2016 规范 |
Specifications for customer satisfaction evaluation of travel agency services
旅行社 顾客 |
2016-02-02 安徽省标准 |
| DB35/T 1463-2014 规范 |
Specifications for Customer Satisfaction Evaluation of Funeral Service Industry
测评 顾客 |
2014-10-30 福建省地方标准 |
| DB35/T 1687-2017 规范 |
Specifications for Customer Satisfaction Evaluation of Elderly Care Institutions
|
2017-10-24 福建省地方标准 |
| DIN ISO 10004:2019-07 指南标准 |
Quality management - Customer satisfaction - Guidelines for monitoring and measuring (ISO 10004:2018)
|
2019-07 德国标准化学会 |
| GOST R 54732-2011 指南标准 |
Quality management. Customer satisfaction. Guidelines for monitoring and measuring
顾客 |
2011 俄罗斯标准局 |
| GOST R 54732-2011(2020) 指南标准 |
Quality management. Customer satisfaction. Guidelines for monitoring and measuring
要求 顾客 |
2011-01-01 俄罗斯标准局 |
| HB 90.0-2000(R2016) 试验 |
The ISO 9001 Comparison—2000 vs 1994
持续改进 |
2016-06-10 澳大利亚标准协会 |
| HB 90.2-2000(R2016) 指南标准 |
The Service Industry Handbook—Guide to ISO 9001:2000
产品质量 |
2016-04-15 澳大利亚标准协会 |
| HB 90.7-2000(R2016) 指南标准 |
Education and Training—Guide to ISO 9001:2000
过程方法 |
2000-01-01 澳大利亚标准协会 |
| ISO 29001:2020 规范 |
石油 石化 天然气等行业 部门特定的质量管理体系 产品和服务供应组织的要求 Petroleum, petrochemical and natural gas industries — Sector-specific quality management systems — Requirements for product and service supply organizations
|
2020-05-13 国际标准化组织 |
| JIS Q 10002:2015 指南标准 |
Quality management -- Customer satisfaction -- Guidelines for complaints handling in organizations
投诉处理 |
2015-11-20 日本工业标准调查会 |
| MZ/T 133-2019 规范 |
Customer satisfaction evaluation of nursing homes
顾客 |
2019-12-12 行业标准-民政 |
| SA/NZS TS ISO 10004:2011 指南标准 |
Quality management—Customer satisfaction—Guidelines for monitoring and measuring
顾客 |
2011-11-30 澳大利亚/新西兰标准 |
| SB/T 10409-2025 指南标准 |
Specification for Customer Satisfaction Measurement in Business and Service Industries
测评 |
2025-06-16 行业标准-商业 |
| SB/T 11257-2025 指南标准 |
Specification for Customer Satisfaction Evaluation of After-sales Service for Home Appliance Products
|
2025-06-16 行业标准-商业 |
| T/JSVA 003-2022 规范 |
Service specification for public sports venues
|
2022-09-21 中国团体标准 |
| T/ZACA 016-2019 规范标准 |
Quality evaluation specification for customer satisfaction
测评 |
2019-03-21 中国团体标准 |
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